Review fix for Amazon and online sellers
Share your reviews and a sample. We test your product, find the cause in the spec, and make a corrected sample for you to approve.
How it works
Share your feedback
Send your product link, the negative reviews or returns data, and one sample.
We test your product
In-house checks and, where needed, an NABL-accredited lab test.
We find the cause
We map each complaint to the spec: yarn, dye, finish, weight or stitching.
Corrected sample
A paid 2-piece sample made to the new spec, with the test that proves it.
Bulk, proven
Bulk production with the same test on every lot, so the fix holds.
Example: a coloured bath towel set
Step 1. The reviews
Colours faded after 3 washes
Looked great at first but the grey is now patchy and dull.
Wash fastnessWhite spots appeared within a week
Bleached-looking patches after using them with my face cream.
Peroxide resistanceFluff everywhere and doesn't dry me
Leaves lint on everything and water just sits on it.
Yarn and finishIllustrative examples of the complaints we fix. With a client's permission we show their real before-and-after results.
Step 2 and 3. What the tests found
| Test | Current towel | Target |
|---|---|---|
| Colourfastness to washing (ISO 105-C06) | Grade 2–3 | Grade 4 |
| Resistance to peroxide / bleach | Fails | Passes |
| Pile yarn | Open-end, carded | Ring-spun |
| Absorbency (ASTM D4772) | Slow | Fast |
Illustrative results.
Step 4. The spec change
Old spec
- Open-end carded pile yarn
- Standard reactive dyeing, short wash-off
- Silicone softener
New spec
- Ring-spun pile yarn, 2-ply ground
- Fully fixed dyes; peroxide-resistant dyes for dark colours
- Hydrophilic softener, pre-washed
Common problems we fix
| Review says | Likely cause | Spec change | Test that proves it |
|---|---|---|---|
| Colour faded after a few washes | Poor dye fixation or washing-off | Properly fixed reactive dyes; vat dyes where bleach is used | Colourfastness to washing, ISO 105-C06 |
| White or orange spots appeared | Benzoyl peroxide (acne creams) or bleach | Peroxide- and bleach-resistant dyes | Colourfastness to bleach, ISO 105-N01, plus peroxide test |
| Colour rubbed onto other things | Loose surface dye | Better washing-off and fixing | Colourfastness to rubbing, ISO 105-X12 |
| Doesn't absorb water | Silicone softener; wrong yarn | Hydrophilic softener; ring-spun pile | Absorbency, ASTM D4772 |
| Sheds lint | Short-fibre or open-end yarn; poor shearing | Combed ring-spun yarn; sheared and pre-washed | Lint loss by wash and weigh |
| Thinner than described | Weight below the listing | Weight tolerance on spec; every lot weighed | Mass per area, ISO 3801 |
| Shrank after washing | No pre-shrinking | Pre-washed, controlled finish | Dimensional change, ISO 6330 and ISO 5077 |
| Hems came apart | Low stitch density or weak thread | Higher stitches per inch; double-fold hems | Seam and hem inspection |